🤝 Support Helper

Coins Missing / Not Visible

Tension mat lijiye! 😊 Kasturi Coins order status ke hisaab se milte hain.
🔹 Prepaid: Payment ke baad turant.
🔹 COD: Delivery honay ke baad (tab tak 'Pending' dikhenge).
App login karke Header ya Wallet page check karein. 🪙

When are COD Coins Credited?

COD orders par coins Delivery ke baad hi active hotay hain. 🚚
Tab tak wo 'Pending' list mein dikhenge aur use nahi kar payenge.
Jaise hi order deliver hoga, coins unlock ho jayenge! ✅

Minimum 100 Coins Rule

Kasturi Coins use karne ke liye account mein kam se kam 100 Coins hona zaroori hai. 🪙
Fikar not, aapke coins safe hain! Next order par aur jama karein aur phir discount lein. 😊

Redemption Option Not Showing

Coin use karne ka option tabhi aata hai jab:
1️⃣ Aapke paas 100+ active coins hon.
2️⃣ Cart value itni ho ki coins (30%) apply ho sakein.
Cart mein items add karein aur wapas check karein! 🛒

Value of 1 Coin

✅ 1 Kasturi Coin = ₹0.80
Aap apne agle order par 30% tak ka discount coins se le sakte hain! Mast deal hai na? 😎

Cancellation / Refund Policy

Agar order cancel/return kiya, toh coins credit nahi honge. ❌
Agar prepaid order tha aur refund hua, toh jo coins mile thay wo wapas reverse ho jayenge.

What are Pending Coins?

Pending coins wo hain jo COD orders par milte hain. 🟡
Ye coins visible hote hain par locked rehte hain. Delivery hone par ye apne aap Active ho jayenge!